Posted by John Marello on

Starting September 1, 2020, Profound3D is officially a Zortrax US Service Center.

We support your Zortrax Warranty and Non-Warranty 3D Printers.


You can reach our Zortrax Support Center by emailing us or calling 866-899-8233. Please include the following in your warranty email, or have the info ready when you call in. 

  • Zortrax Model Name/Number
  • Serial Number
  • Date of Purchase
  • Customers Name, Complete Address, and complete contact information (cell, email, etc.)
  • State the preferred method of contact:  Phone or Email
  • Advise if you have the original Zortrax box and packing
  • If an Error Code is on the LCD screen, please provide the error code # and if your customer can provide a jpg of the LCD we would appreciate receiving it.
  • Z code file if the problem is print related.
  • Provide a brief yet detailed description of the problem/issue

For more details, go to https://profound3d.com/pages/zortrax-factory-service

Zortrax Factory Service

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