Starting September 1, 2020, Profound3D is officially a Zortrax US Service Center.
We support your Zortrax Warranty and Non-Warranty 3D Printers.
You can reach our Zortrax Support Center by emailing us or calling 866-899-8233. Please include the following in your warranty email, or have the info ready when you call in.
- Zortrax Model Name/Number
- Serial Number
- Date of Purchase
- Customers Name, Complete Address, and complete contact information (cell, email, etc.)
- State the preferred method of contact: Phone or Email
- Advise if you have the original Zortrax box and packing
- If an Error Code is on the LCD screen, please provide the error code # and if your customer can provide a jpg of the LCD we would appreciate receiving it.
- Z code file if the problem is print related.
- Provide a brief yet detailed description of the problem/issue
For more details, go to https://profound3d.com/pages/zortrax-factory-service
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