ORDER CANCELLATION & RESTOCKING FEES
Profound3D Product includes free shipping on orders over $99, so there shipping expenses involved in the delivery of Product, and on some larger Product the expense is significant. If you cancel your order before the Product has shipped, no restocking fee or shipping charges will apply. Once the Profound3D product has been shipped, there is a 20% restocking fee on Product returned/exchanged for any reason other than a Product defect or damage (subject to a good faith effort by the customer to support the diagnosis of a Product issue), and the customer is responsible for all shipping costs, both outbound and return shipping, associated with the Product order.
In some cases a custom, special order Product may be non-returnable and/or non-cancelable.
Profound3D must receive all authorized returns within 30 days of issuing the return authorization. Any returns received more than 30 days after authorization will not be accepted. Any Product that is returned without a return authorization will be denied.
The Profound3D product must returned in its original packaging. Products not returned in original packaging will not be accepted and customer will be denied refund.
Please inspect your shipment immediately upon receipt for shipping damages. Once you have inspected the shipment and accepted delivery, we cannot take responsibility for shipping damages. So please inspect carefully.
You must contact Profound3D for a Return Authorization number (RA#) by calling our toll free Customer Service at 888-874-7441. Write this number on the outside of the box if you are sending a product back to us. Returns received without an RA# will be refused.
RETURN AND REFUND POLICY
Return Authorizations must be requested within 30 days of delivery. Profound3D will not issue a Return Authorization for requests received after 30 days post delivery. Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded. All defective Product will be accepted according to the manufacturer's guarantee, and newly replaced with the same Product that was returned as defective.
A 20% restocking fee applies to all Product returned/exchanged for any reason other than a Product defect or damage (subject to a good faith effort by the customer to support the diagnosis of a Product issue), and the customer is responsible for all shipping costs, both outbound and return shipping, associated with the Product order.
In addition to the limitations set forth above, no warranty shall apply to any Product that has been: (i) modified, altered or adapted; (ii) maltreated or used in a manner other than in accordance with its intended purpose; (iii) repaired by a third party; (iv) improperly installed by any party other than Profound3D (v) relocated, to the extent that the problems with the Product are attributable, in Profound3D's professional opinion, to such relocation; (vi) used directly or indirectly in supporting activities prohibited by the United States; (vii) purchased from any entity other than Profound3D or authorized partners; (viii) affected by normal wear and tear; (ix) damaged by accident, abuse, misuse, flood, fire, earthquake or other external causes; (x) cosmetic damage including, but not limited to, scratches, dents and broken plastic, as applicable; and/or (xi) damaged as a result of shipping, exposure to tobacco smoke/weather, terrorism, acts of God or failure to follow the Manufacturer's instructions. Profound3D shall not be responsible for any warranties other than those provided by the manufacturer or herein.
In no event shall Profound3D be liable or responsible for the expense of removal or installation of defective Product, incidental, consequential or liquidated damages, or for any other direct or indirect damage, loss, cost, expense or fee.
No warranty covers any third-party products or hardware installed into, or attached to, the Product after the date of purchase. Further, if an installation fails or is damaged in a manner that causes damage to the Product, no warrantyshall not cover such damage. Repair and/or replacement of any damaged components in these situations shall be subject to additional repair and/or replacement charges.
Profound3D warranty support is depot based. Replacement parts ship via standard ground shipping.
Profound3D sells only quality 3D printer filament. If the customer finds a high reject rate when using 3D filament purchased from Profound3D, the customer needs to investigate the cause and exercise good judgement. Profound3D will not accept rejected 3D filament that is due to printer incompatibility (for example, running PLA filament on a Zortrax ABS-only printer),or operator error (for example, using the incorrect temperature setting on a flexible 3D filament.)