Technical Support/FAQ

Need some help with your 3D Printer?


Get started on your Raise3D knowledge and troubleshooting here:

Be sure to sign up for a Raise3D Community account - some real experts here, and the chances are that if you want to try something advanced and adventurous, someone here has already tried it! See:

Downloads and Manuals:

Keep your firmware up to date.
Remember, you have two things to update: Your Display and your Controller box.
If you are not sure what version you currently have, look at your Settings screen.


Profound3D is an official Zortrax Service Center.  We provide warranty and non-warranty service.  Click here for more information or to request service.

Zortrax has assembled an awesome self help site that explains it all and features really helpful videos and guides:

 Keep your Z-Suite and printer firmware up to date:


Learn to use your system and all its advanced capabilities:

Get your copy of Voxelizer here [will require registration]:


Get all the help you need for your system here:

Check out their FAQ page for LOTS of answers to... Questions that are Frequently Asked:

Get your manuals and guides here: