Technical Support/FAQ

Need some help with your 3D Printer?

Jeff is here to assist you!

Profound3D Tech Support by JeffThere are a lot of people out there offering 3D printers, but not everyone has a Jeff.  Jeff is our in-house 3D printer tech at Profound3D, and when you purchase your printer from us, he's here for you.  If you have questions about your new printer, or if you've run into some trouble, fill out the contact form on this page, and Jeff will get back to you with answers.  He's also provided the useful links and tips below.


Get started on your Raise3D knowledge and troubleshooting here:

Be sure to sign up for a Raise3D Community account - some real experts here, and the chances are that if you want to try something advanced and adventurous, someone here has already tried it! See:

Downloads and Manuals:

Keep your firmware up to date.
Remember, you have two things to update: Your Display and your Controller box.
If you are not sure what version you currently have, look at your Settings screen.


Zortrax has assembled an awesome self help site that explains it all and features really helpful videos and guides:

 Keep your Z-Suite and printer firmware up to date:


Learn to use your system and all its advanced capabilities:

Get your copy of Voxelizer here [will require registration]:


Your first stop for help with your CraftBot:

Some really useful videos here that will make your life easier:

Get help, advice, and experts tip from your fellow CraftBot users:




Get all the help you need for your system here:

Check out their FAQ page for LOTS of answers to... Questions that are Frequently Asked:

Get your manuals and guides here:


Manuals and help videos:

Support videos:

FAQ pages:


Get help for your Robo 3D system here: