Shipping Information


How much is shipping?

Profound3D offers free ground shipping to the contiguous U.S. for all online orders over $99.00. For online orders under $99.00, our maximum shipping charge is $9.95. The carriers and ship methods we currently use are:

USPS Priority Mail: 3 business day service

UPS Ground: 1-6 business day service

If you require expedited shipping, or if you need to ship to a location outside of the contiguous U.S., please contact us for a shipping quote.  Shipping rates are pulled directly from the UPS rate chart based on your location and the weight of the products you order. You may select UPS 3 Days Select,UPS 2nd Day Air, UPS Next Day Air Saver, or UPS Next Day Air.

How quickly will my order ship?

Profound3D attempts to ship all orders the same day. Our cut off time is 3:00 PM, Monday through Friday, for same day shipment. We do our best to keep all items we offer in stock, ready to go, and most orders do ship same day. In the rare event of a significant delay in shipping your order, we will contact you via phone or email. If you are up against an important deadline and your order absolutely must ship same day, it's always a good idea to call us to confirm availability.

How long does it take for me to receive my order?

With our free shipping, USPS Priority Mail guarantee delivery within 3 business days, while UPS Ground estimates that all orders are delivered to the continental United States in a maximum of 6 business days. Most shipments originate from our Exton, Pennsylvania warehouse, though some items will ship from alternate warehouses. Please call us at 888-874-7441 if you have any questions regarding estimated delivery dates.

What method of payment do you accept? Can I pay COD?

We accept Visa, MasterCard, American Express, Discover & Paypal. Sorry, we do not accept COD orders.

Do you accept Purchase Orders?

To discuss using a purchase order to place an order, please contact our inside sales staff. The directory can be reached by dialing 888-874-7441and pressing option 1.

Is my product insured when shipped? What if it gets lost?

All shipments leaving Profound3D are fully insured. If you do not receive your order please contact Profound3D customer service (888-874-7441 x114). Please note Profound3D is not responsible for packages left on doorsteps or porches if the customer has a "signature on file" with FedEx or UPS. The customer is responsible for packages delivered by FedEx or UPS when your signature is on file.

What, if any, taxes do I pay?

Media Supply collects sales tax on orders shipped to Pennsylvania, New Jersey, and California. Pennsylvania residents pay 6% PA state sales tax. New Jersey residents pay 6.625% NJ state sales tax. Orders shipping to California are subject to 7.25% sales tax, as well as any additional district taxes added by the local jurisdiction.

One other thing - We pride ourselves on our fair shipping charges and low product prices. Some of our competitors inflate their shipping charges and charge handling fees in order to make up for low-margin, advertised prices.

Thanks for your time, and thanks for your business and feedback. We love all the feedback we get, good or bad, especially the bad, as it gives us things to improve upon.